Refund Policy

•  A full refund will be issued for any program cancelled by the Recreation Department. 
• Requests for refunds or household credits will be considered by submitting a Refund Request Form to the Recreation Department at least (14) days prior to the program start date. A 10% administrative fee will be deducted. Requests received thirteen (13) to seven (7) days; a 50% refund will be given. No refunds will be granted less than seven (7) days prior to the program start date.
• A request for a refund/household credit due to an injury must be submitted with a Refund Request Form and accompanied by a doctor’s note. Refund/household credit will be prorated based on the date received by the Recreation Department less a 10% administrative fee. 
• Memberships and passes are non-refundable and non-transferable .
• Skating lessons are non-refundable and non-transferable. No refunds issued for skating lessons once registered.
• Day Camp & Teen Travel Camp: A refund will be issued prior to the established camp registration deadline.  After the camp deadline, no refunds will be issued.  A 10% administrative fee will be charged with any refund issued.
• Missed classes, activities, reservations or sessions of any kind (including due to COVID-19 and/or quarantining) cannot be transferred to another session, rescheduled, credited or refunded for any reason unless cancelled by the Recreation Department. Your registration guarantees you a space in the class regardless of your attendance.
  
  Note:  Online registration convenience fees are non-refundable.